Legal

Cancellation and refunds

Last updated 2 September 2026. One rule, stated plainly.

The policy

You can cancel at any time. Cancellation takes effect at the end of the current billing period. The current period is not refunded.

You keep full access until the end of the period you have already paid for. After that the subscription does not renew and you are not charged again.

How to cancel

Open the application, go to Settings, and use the billing link there. It opens the payment processor's own portal, where you cancel the subscription yourself. There is no form to fill in, nobody to phone, and no retention call.

If you cannot reach the portal for any reason, email[email protected] from the address on the account and we will cancel it for you.

What this means in practice

  • Cancel on day 2 of a monthly period: you keep access for the rest of that month, and there is no refund of that month.
  • Cancel on day 29: same rule. Access to the end of the period, no further charge.
  • Annual billing, where it applies: cancellation takes effect at the end of the annual period, and the current annual period is not refunded.
  • Additional markets on your account end at the same time as the subscription.

There is no trial, so there is nothing to forget to cancel

Deal Radar is paid from the first day. There is no free trial and no free tier, so you are never converted into a paying customer by a timer you did not notice. You chose a plan, you entered a card, and the price you saw is the price that is charged.

When we will refund anyway

We are not looking for an argument. We will refund a charge when:

  • we billed you in error, for example a duplicate charge or a charge after you cancelled;
  • we charged the wrong amount;
  • the law where you are requires it.

Email [email protected] and we will fix it. Approved refunds go back to the original payment method through the payment processor, usually within five to ten business days depending on your bank.

If we end your account

If we close your account for a reason that is not your fault, for example we stop offering the service, we refund the unused part of the period you paid for. If we close it because the terms were broken, we do not.

Before you buy

Check that your market is covered. Our market pages show what has actually been ingested county by county, and a page with no counts is telling you the truth rather than selling to you. If the county you work in is not live yet, tell us which one instead of subscribing.

One-off purchases and machine access

Not everything here is a subscription. A paid unmask on a single lead is bought once, and an agent can buy access per call against the API. Both are delivered the instant they are paid for, so both are final. There is no change-of-mind refund on a record you have already been shown.

What we do stand behind is whether the record is right. If something we sold you is materially wrong about the thing you paid to learn, the named owner or the filing it was drawn from, send it to[email protected] and we credit the purchase. Agencies publish mistakes and public records go stale. You should not pay for ours.

Contact

Sentient Data, California, United States.[email protected]. See also our Terms of Service and Privacy Policy.